General Terms and Conditions of Business

1. Scope

These terms and conditions apply to all deliveries, services and offers of BigDing UG (haftungsbeschränkt) (hereafter BigDing) through its online Shop. BigDing does not acknowledge conflicting conditions on the part of customers, unless BigDing has acknowledged the application of such conditions explicitly in writing.

2. Services

In the online shop you can order surfboard repair products and sporting goods for personal use in standard commercial quantities. Orders for commercial purposes are not permitted.

3. Contractual languages

The languages used in the contracts between PLANET SPORTS and the customer are German and English.

4. Contract Conclusion / Transaction of Orders

By placing the products in our online shop, we provide a binding offer for contract completion regarding these goods. The contract is concluded by clicking the "Buy" button at the last step of the ordering process. Before conclusion of the order transaction you will have access to a confirmation window showing the details of your order. With this window you can review and correct your entries.

Immediately after submitting your order you will receive an email confirmation of its receipt (order confirmation). Your contract partner is:

Big Ding, a brand of Tidelab GmbH
Germeringer Straße 24a
82152 Planegg

represented by the Executive Director: Dr. Felix Häußinger registered in the commercial register of the Local Court of Munich under HRB 192763.

At any time after submitting your order you can view the order information at "My account."

5. Right of Revocation

Consumers (any natural person who primarily enters into a transaction for purposes that are neither attributable to their commercial nor their independent vocational activity, § 13 BGB [German Civil Code]) have a statutory right of revocation. You can find more information on this in the Right of Revocation.

6. Self-supply reservation

We preserve a right to cancel an order if we are not supplied by our own suppliers not caused by a fault of ours and if the ordered product is unavailable. In this case you will be notified as soon as possible.

7. Delivery / Shipping

Delivery will take place at the delivery address you have provided.

When possible you will receive your order in a single shipment. If separate shipments are necessary due to technical or logistical reasons, e.g. because the items you have ordered must be packed separately or shipped differently, this will not give rise to any additional costs on your part in principle. In the case of prepayment the delivery times provided are based upon payment of the money into our bank account.

8. Prices and Shipping costs

At the time an order is placed the prices listed apply. These prices are given in euros and include the statutory VAT applicable at that time. Whether and which shipping costs are applicable to your order you may find within our shipping conditions. LINK FAQ SHIPPING

9. Payment

You can pay using the choice of payment options stated in our offer (paypal, creditcard via paypal without paypal account, amazon pay). We will ship your goods only after receipt of payment.

10. Reservation of title

Until full payment of the purchase price the goods remain the property of BigDing.

11. Warranty

In the case of defects in delivered goods statutory rights apply.

12. Data protection

Your order and the data provided with it are stored by BigDing. All data collected by us is exclusively used and processed in accordance with our  data protection provisions and in compliance with relevant data protection statutes.

13. Applicable law

The law of the Federal republic of Germany applies to the exclusion of the CISG (United Nations Convention on Contracts for the International Sale of Goods), unless mandatory international consumer law dictates otherwise.

14. Alternative dispute resolution in accordance with Art. 14 paragraph 1 ODR regulation and Section 36 Alternative Dispute Resolution Act (VSBG)

The European Commission provides a platform for online dispute resolution (ODR), which you can find at We are not obligated to participate in dispute settlement procedure before a consumer arbitration board. We do not participate in dispute settlement procedure.

15. Miscellaneous provisions

Should any of these provisions prove to be or become invalid, this does not affect the validity of the remaining provisions.

Last updated: 01.07.2023